Klyx helps service professionals receive tips, recognition, reviews, and social follows through NFC wristbands, QR codes, and public profiles. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
1. Information we collect
We may collect account details such as your name, email address, phone number, profile photo, social handles, workplace information, and login credentials. When you activate a Klyx wristband or profile, we may collect device identifiers, NFC or QR interaction records, recognition activity, tip amounts, ratings, compliments, and review or follow selections. Payment onboarding and payouts are processed by Stripe; Klyx does not store full payment card or bank account numbers. We may also collect support messages, promotion eligibility information, approximate location derived from IP address, browser and device information, cookies, and usage analytics.
2. How we use information
We use information to create and operate Klyx accounts and profiles; connect wristbands and QR codes; process tips and payouts; display recognition totals, ratings, and public profile details; help customers leave reviews or follow social accounts; provide support; prevent fraud and abuse; administer promotions; improve product performance; send service messages; and comply with legal obligations. Where permitted, we may send product news or marketing messages, which you can opt out of at any time.
3. Public profiles and customer interactions
Information you choose to publish on a Klyx profile—such as your name, photo, workplace, social links, rating, recognition count, and selected compliments—may be visible to anyone with the profile link, QR code, or NFC tap. Customers may complete an interaction without creating a Klyx account. Do not publish information you do not want to be publicly available.
4. How we share information
We may share information with service providers that support payments, hosting, analytics, communications, security, fulfillment, and customer support. Stripe receives information needed for identity verification, payment processing, and payouts under its own privacy policy. We may share limited information with your workplace when you connect a workplace or when workplace-level reviews are requested. We may disclose information to comply with law, protect users or the public, investigate fraud, or complete a merger, financing, acquisition, or sale of assets. We do not sell personal information for money.
5. Data retention and security
We retain information for as long as needed to provide Klyx, maintain transaction and compliance records, resolve disputes, enforce agreements, and meet legal requirements. We use reasonable administrative, technical, and organizational safeguards, but no internet service can guarantee absolute security. You are responsible for keeping your account credentials secure.
6. Your choices and rights
You may update profile information in the app, control what appears publicly, disconnect social links, manage communications, or request account deletion. Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, and to withdraw consent where processing relies on consent. We may need to verify your identity before completing a request, and certain records may be retained where required by law.
7. Cookies, analytics, and international processing
Klyx and our providers may use cookies, local storage, pixels, and similar technologies to keep the service secure, remember preferences, understand usage, and measure performance. Information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.
8. Children and changes to this policy
Klyx is not directed to children under 13, or a higher minimum age where local law requires it. We may update this policy as the service or law changes. We will post the updated version and revise the date above; material changes may also be communicated in the app or by email.
9. Contact us
For privacy questions or requests, contact Klyx at privacy@klyx.app. Please include your account email and enough detail for us to understand your request.
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